Milestone Financial - Hawke's Bay

 

Established in 2008 Milestone Financial - Hawke's Bay grew from the wealth management business of a long-standing Hawke's Bay financial services firm. We joined the Milestone group in late 2020. We have built a reputation for delivering expert guidance based on international markets experience. We stay the course with our clients through all that life and the markets may deliver.

We work closely with our clients, to understand their individual needs, tailoring robust investment solutions to achieve their life's goals.

Continually surveying investment opportunities, our aim is to ensure clients have access to the best Investment managers and KiwiSaver providers available.

Contact us

Office:
310 Avenue Rd East,
Hastings 4122
Postal: PO Box 8423,
Havelock North 4157

Telephone: (06) 242 2210
Mobile: +64 22 657 9851

Email Richard:
adminhb@milestone.co.nz

CML Financial Planning Limited FSP43001, trading as Milestone Financial - Hawkes Bay, holds a licence issued by the Financial Markets Authority to provide financial advice service.

We encourage you to read the important information on this page. It may help you decide whether your financial needs may be met by engaging with us.

Important information about CML Financial Planning Limited trading as

Milestone Financial – Hawke’s Bay FSP43001

We engage financial advisers to provide financial advice on the following financial products and services:

  • KiwiSaver schemes,
  • Investments including portfolio construction,
  • Financial and retirement planning,
  • Australian Superannuation transfers,
  • We work with a broad range of providers offering these financial products. To view current providers click here

Milestone Financial – Hawke’s Bay does not provide financial advice on the services listed below. However, we can refer you to an appropriate specialist, if required:

  • Consumer credit contracts (such as home loan products and personal loan products)
  • Personal risk insurance products (e.g., life insurance, income protection insurance, mortgage protection insurance, total and permanent disability insurance, trauma or critical health insurance, and medical insurance).
  • Fire and general insurance products (such as home and home contents insurance, vehicle insurance, etc.)
  • Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description).

Richard Maloy

More about Richard - Director / Financial Adviser

I have over 20 years financial markets experience across New Zealand and Australia.

After ten years in share broking, currency and commodity trading firms in Sydney, I returned to Hawke's Bay with my wife and two children back in 2015. Soon after I bought into a long-standing local wealth management business. Ever since, I have been advising Hawke's Bay clients on wealth management, investments, structuring their money and getting them on the path to real growth. In November 2020, I bought the remaining shares in the business and joined the Milestone Financial Services group. Now trading as Milestone Financial - Hawke's Bay, I enjoy the opportunity to leverage the experience and expertise of the group, to provide a strong personalised offering to clients.

I truly believe in improving the financial outcomes of my clients and have a passion for integrity and privacy. I pride myself on being honest and transparent in my dealings with clients, ensuring they truly understand how their money can be put to work for them.

Outside of work I juggle family life with managing a lifestyle block and when I get time, mountain biking or skiing, just for fun. A lifestyle that is hard to beat!

Matthew Doole

More about Matthew - Financial Adviser

I have over 20 years financial industry experience across the Asia Pacific region and the UK.

Returning to Hawke’s Bay in 2017, I was keen to put my financial markets experience to work by helping clients to manage their investment wealth.

I joined the Milestone Hawke’s Bay team in early 2022 and enjoy the personal interaction which a Financial Adviser role offers.  Key to my approach is building a full picture of each client’s situation, where they are now, and where they want to be long term. This enables me to tailor advice on a truly personal level.

Outside of work I enjoy spending time with my young family and making the most of the outdoor lifestyle which the region has on offer.

 

Jeanine Baird

More about Jeanine - Operations Manager

Born and bred locally, I returned to Hawke’s Bay in 2019 after a number of years away.  I joined the team at Milestone Financial – Hawke’s Bay and haven’t looked back.

Having spent some 30+ years in banking, finance and the superannuation world, both in New Zealand and Australia, I bring a wealth of experience to my role as Operations Manager.  My deep understanding of the intricacies of the industry and a passion to ensure our clients receive the top-notch support and service they deserve keeps me busy.

When not in the office I turn my hand to DIY around the home and spending time with my family, friends, and our animals, in the lovely Hawke’s Bay sunshine.

 

Duties and Standards

Milestone Financial - Hawkes Bay, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests,
  • exercise care, diligence, and skill in providing you with advice,
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice),
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting financialadvicecode.govt.nz

Fees or Expenses

Milestone Financial – Hawke’s Bay will charge you a fee for the financial advice we provide to you. The actual fee charged to you will depend on the nature and scope of the advice or service we provide.

The following section outlines the types of fees that may apply:

  • Your initial consultation is always free of charge.
  • Once we understand your situation and agree on the nature and scope of the relationship, there may be a fee for advice, this is situational dependant and will be disclosed prior to work being carried out. This may be set at a pre agreed fixed price or charged at an hourly rate as agreed by both parties, payable on receipt of invoice.
  • Depending on what you choose to implement there will be other on-going fees or costs these will be disclosed at the time.
  • We charge an annual monitoring fee for investments held in the OneAnswer Portfolio Service Wrap Platform.
  • Other fees charged by the product providers we recommend may apply. These fees will be confirmed in writing prior to any investments or services being undertaken.

We will discuss and agree the actual fees with you before we proceed and explain how they are payable.

Material Conflicts of Interest

For KiwiSaver investments Milestone Financial - Hawkes Bay will receive on going commission from the providers on whose products we give financial advice. The amount of commission is based on your KiwiSaver investment balance.

There may be instances where we refer you to third parties for additional services (such as Mortgage Broking or Insurance). Should you choose to do business with the third party this may mean we become eligible for a referral fee. Details of the fee we collect will be made to you at the time of the referral.

From time to time, we may receive certain non-monetary benefits from product providers. This could include gratuities such as a bottle of wine at Christmas time, a free calendar, pen or book, the occasional luncheon, drinks after a briefing session, invitations to sporting events, subsidised professional development, or discounted training courses etc.

We recognise that the above commissions and incentives may create conflicts of interests for the business and associated financial advisers. Our recommendations are made based on client's goals and circumstances to ensure that our financial advisers prioritise client's interests above their own. All our staff and financial advisers undergo training around managing conflicts of interest.

We periodically undertake a review or our business, advice and compliance policies and practices. This is completed by a reputable external compliance consultant.

Complaints Handling and Disputes Resolution

If you are not satisfied with our financial advice service, please tell us as soon as possible.
call: 06 242 2210
email: richard.maloy@milestone.co.nz
write to: PO Box 8423 Havelock North 4157.

When we receive a complaint, we will follow our internal complaints process:

  • We will acknowledge your complaint in writing within two working days
  • We will consider your complaint and let you know how we intend to resolve it. Your adviser may be in contact with you to gather more information on the situation.
  • We aim to come to a resolution within 10 working days of receiving a complaint. If this is not possible, we will contact you within the time to advise of the new time frame.
  • Contact will be made via phone or email to let you know whether we can resolve and what we propose as the resolution.

If your adviser cannot resolve the complaint, we have an internal complaints team. You can contact them by post to Milestone Complaints Committee PO Box 21-323 Christchurch 8143. Their process is similar to the above.

If a resolution cannot be reached or you are not satisfied with the way we propose to do so, you can contact our Disputes Resolution Scheme, The Financial Dispute Resolution Scheme (FDRS).

The FDRS provide a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven't been able to resolve your complaint to your satisfaction. You can contact them here Freepost 231075, PO Box 2272, Wellington 6140, phone 0508 337 337, email enquiries@fdrs.org.nz or their website www.fdrs.org.nz