Milestone Financial South Canterbury
Milestone South Canterbury office has been proud to serve the area for more than 15 years in its current form, although its roots go back to the 1980's when Principal Nigel Kerr started work as a sharebroker. We have extensive experience in Wealth Management and Investment planning. With an office in Timaru the team travel widely meeting a diverse range of clients. Please feel free to contact us for an introductory meeting.
Milestone Financial Services (Auckland) Limited FSP305566 trading as Milestone Financial holds a licence issued by the Financial Markets Authority to provide financial advice, this includes:
Retirement planning, Investment advice, DIMS, Pension transfers, KiwiSaver, Cash management and Australian Superannuation transfers.
- For investments and KiwiSaver we work with a broad range of providers offering different solutions to meet your needs
- Discretionary Investment Management Service (DIMS) is a service where you decide on the overall investment strategy, we make the decisions as to the investment mix to meet this strategy
- For pension transfers we use Booster and Australian Superannuation transfers we use KiwiSaver providers
More about Nigel
Nigel Kerr has been an influential figure in the Timaru business scene for many years. Originally from a South Canterbury farming background, he spent five years in Africa working first as an agricultural financial consultant and then with the World Bank.
On his return to New Zealand, Nigel became the manager of the Broad Bank's Timaru branch, leading it to become the country's fastest growing bank. He has also served as a director of Timaru Shipping Services, helped establish food and drink processing businesses and worked as a share broker.
In 2005 Nigel established investment and financial planning partnership Cocker & Associates. His wide-ranging experience and knowledge enable him to provide expert advice to a broad range of clients - from charitable trusts to local companies, farm owners, and individuals planning for retirement. In 2010 Nigel went on to merge with other like-minded Financial companies to create the Kepler Group, and now in 2018 he has become a member of Milestone.
When he's not at work Nigel can often be found working in his garden. He also likes to stay active, playing tennis regularly and skiing whenever he can get to the mountain.
More about Peter
You could say that the financial industry is in Peter’s blood – his father, Ross, was a financial planner, and Peter joined the industry fresh out of university.
Rapidly rising through the ranks of State Insurance and AIG, Peter quickly became an expert in assessing and pricing risk. He held various roles at State, from the corporate branch to Head Office underwriter to running the Auckland Commercial Development Unit, before being headhunted by AIG and crossing the ditch to Australia for several years.
Sick of the corporate life and feeling the lure of home, Peter came back to NZ to join the family business, Coltmans, as a financial planner in 2001 – taking over on the retirement of his father and then joining the Milestone Group in 2010. After a lifelong career in financial services, Peter remains passionate about keeping up to speed with financial industry and market developments.
With his wife, Mary, and his two daughters, Bailey and Madison, Peter loves exploring NZ’s best kept secrets, playing golf, and sharing a meal with family and friends.
Duties and Standards
Milestone Financial, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
- give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests
exercise care, diligence, and skill in providing you with advice
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting financialadvicecode.govt.nz
Fees or Expenses
Your initial consultation is always free of charge.
Once we have an understanding of your situation and agree on the nature and scope of the relationship, there may be a fee for advice, this is dependent on the complexity of your situation and will be disclosed prior to work being carried out. This may be set at a pre agreed fixed price or charged at an hourly rate as agreed by both parties, payable on receipt of invoice.
We charge an annual monitoring fee for investments held in the OneAnswer Portfolio Service Wrap Platform.
Clients who invest in our DIMS on the OneAnswer Portfolio Service Wrap Platform are subject to custodian fees. These fees will be confirmed in the Investment Proposal that will be provided to you.
Depending on what you choose to implement there will be other on going fees or costs these will be disclosed at the time.
Material Conflicts of Interest
Milestone Auckland receive commissions from the providers on whose products we give financial advice (KiwiSaver providers). If you decide to take our KiwiSaver advice, the provider may pay a commission to Milestone Auckland. The amount of commission is based on the KiwiSaver balance.
To ensure that our financial advisers prioritise client's interests above their own, we follow an advice process that ensures our recommendations are made based on client's goals and circumstances. All our financial advisers undergo training around managing conflicts of interest. We undertake a compliance audit, and a review of our compliance programme biennially by a reputable compliance consultant.
Complaints Handling and Disputes Resolution
If you are not satisfied with our financial advice service, you can make a complaint by emailing email@example.com calling 09 524 0996 or you can write to us at PO Box 128155, Remuera, Auckland 1541.
When we receive a complaint, we will follow our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it within two working days. Your adviser may be in contact with you to gather more information on the situation.
- We aim to come to a resolution within 10 working days of receiving a complaint. If this is not possible, we will contact you within the time to advise of the new time frame.
- Contact will be made via phone or email to let you know whether we can resolve and what we propose as the resolution.
If your adviser cannot resolve the complaint, we have an internal complaints team. You can contact them by post to Milestone Complaints Committee, PO Box 21-323 Christchurch 8143. Their process is similar to the above.
If a resolution cannot be reached or you are not satisfied with the way we propose to do so, you can contact our Disputes Resolution Scheme, The Insurance and Financial Services Ombudsman (IFSO).
The IFSO provide a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven't been able to resolve your complaint to your satisfaction. You can contact them here PO Box 10-845 Wellington 6143, on 0800 888 202, email firstname.lastname@example.org or their website www.ifso.nz