Milestone Financial Southern

From our recent merger with Milestone Central Otago, we have a team of six advisers and five support staff operating out of Christchurch and Queenstown offices.

Our motto is to put our clients and potential clients in control of their financial life, through an advice process that engages, educates, and empowers them.

Where we give advice on financial products it is the advice process that determines what is needed, when it is needed and the reasons for having them.

We have developed a software tool that allows clients to simulate financial possibilities and arrive at the option that is most likely to provide the best outcome.

While we may help clients implement solutions with financial products, we recognise that some clients will want to do this themselves. We act as your trusted guide on the journey of fulfilling your dreams.

Contact us

Christchurch

Office: Level 1, 322 Manchester Street
Christchurch 8013
Postal: PO Box 21-323
Christchurch 8143

Telephone: (03) 964 6082
Fax: (03) 962 2992

Email Christchurch
admin.canterbury@milestone.co.nz

Queenstown

Office: Level 2, 13 Camp Street
Queenstown 9300
Postal: PO Box 1651
Queenstown 9348

Telephone: (03) 442 9276

Email Queenstown
carla.fisher@milestone.co.nz

Milestone Financial Services (Southern) Ltd FSP35702 trading as Milestone Financial holds a licence issued by the Financial Markets Authority to provide financial advice, this includes:

Retirement planning, investment advice, DIMS, pension transfers, Australian Superannuation transfers, KiwiSaver, cash management, business insurance planning, personal risk insurance, health insurance and mortgages.

  • For investments and KiwiSaver we work with a broad range of providers offering different solutions to meet your needs
  • Discretionary Investment Management Service (DIMS) is a service where you decide on the overall investment strategy, we make the decisions as to the investment mix to meet this strategy
  • For pension transfers we use iSelect and Booster
  • For Australian Superannuation transfers we use KiwiSaver providers
  • For Business Insurance we work with AIA, AMP, Asteron, Cigna, Fidelity, Partners Life
  • For personal risk Insurances we work with AIA, AMP, Asteron, Cigna, Fidelity, Partners Life
  • For health insurance we work with AIA, NIB, Southern Cross
  • For mortgages we work with ANZ, ASB, BNZ, Go Home Loan, Westpac, and a variety of second tier lenders

Richard Holden

More about Richard

Over 40 years ago, Richard joined the financial services industry, and since then he’s gone on to achieve success in everything from sales and sales management to regional management and company directorships.

He has mentored many successful advisers and managers and continues to do so as part of his commitment to the financial planning and advisory industry.
Richard began the business that would evolve into Milestone Canterbury back in 1997 – providing the groundwork for many years of guiding clients to achieve their financial dreams.

Over the years, Richard has achieved the highest designation in the financial planning and insurance advisory colleges of the Institute of Financial Advisers, and continues to invest in his own development for the benefit of his clients. Just as he did then, Richard enjoys getting to know his clients on a personal level and many of his long-term clients are now friends.

A keen golfer (but reluctant gym attendee), Richard is married to Eileen and they have two sons and a daughter. Richard loves spending as much time as he can with his family, especially his grandchildren.

Ricky Bennett

More about Ricky

Having worked in the financial advisory sector for over three decades, Ricky Bennett is one of the industry’s most recognisable figures.

Ricky was a founding member of Bennetts Financial Services Ltd, where he was awarded NZ Financial Planner of the year in 2003. His contribution to the industry is far reaching, having served on many financial services committees. He currently has three governance roles and is a member of the Institute of Directors. Ricky draws on this wealth of experience to provide his clients with well-founded investment advice.

Ricky places importance on family and community and enjoys many outdoor leisure pursuits in his spare time.

Melissa Allen

More about Melissa

Raised on a farm just out of Dannevirke, Melissa has called Canterbury home since coming here for university. Now, she helps improve the financial confidence of her clients, no matter their stage in life.

With a background in banking and investment, she’s had roles in everything from customer service through sales and mortgage support, to portfolio management for private banking roles that have equipped her with the ability to deal with any kind of client and help them find a way to achieve their goals.

She joined the Milestone Canterbury team in September 2013, initially as a para-planner while continuing her studies in Finance. She is now an Authorised Financial Adviser, helping guide people along their financial journey and achieve financial confidence.

When not at Milestone, you’ll find Melissa spending as much time as possible with husband Peter and their two daughters.

Gerard Grant

More about Gerard

Coming from a wine industry background, this experience has ranged both internationally and here at home. After working in account management for a UK firm to Global Sales Manager for an Australian wine company, Gerard went on to develop his wine distribution business to a leading Australian supermarket group.

With years of first-hand knowledge and his industry training Gerard understands the priorities of both large corporates and SMEs. He can quickly cut to the chase and address any past, present and future issues facing the business owner.
Be it for these companies or personal clients Gerard’s ethos is simple but effective, flexible but focused. He knows it’s his job to facilitate a clear understanding of all pertinent issues facing the business owner and the household; ensuring clients are fully aware and empowered in their decision-making. Only then, working together, can he provide direction through the many steps it takes to achieve their financial goals.
It’s about putting in the hard work before small problems become big challenges.
Away from the busy days Gerard stays active with running and swimming and with a keen interest in sports administration, particularly rugby. Married to Michelle, and with four children, he is happily looking forward to their successful futures also.

Richard Paynter

More about Richard

His background in education, finance, and banking give a strong basis for the interactive style of financial planning he engages in with clients.

Richard views financial planning as a journey to be embarked on. The skills gained from his time as a classroom teacher and working in banking – both in New Zealand and the UK – he now applies in the advice process. Richard is passionate about engaging in financial education and literacy.

Outside of work, Richard’s usually busy with wife Heather and their three children, or playing hockey, mountain biking, running, reading, or listening to music.

George Hill

More about George

A focus on assisting people in building their long-term wealth introduced George to the financial services industry in 1988, as a superannuation consultant for the MFL Mutual Fund.

Born and bred in Canterbury, George has spent all but five years of his life supporting Canterbury locals and businesses. He became part of the Milestone Group in 2012, specialising in consulting on all aspects of KiwiSaver.

Committed to building long-term relationships with his clients, George guides people through all areas of their financial needs and, most importantly, helps them achieve their goals. He is a firm believer in the building of a client’s wealth and future security, thus encouraging and ensuring a fruitful retirement.
When not at the office, you’ll likely find George out running – he’s even achieved three Canterbury titles as a senior. The rest of the time, he’s usually enjoying the company of his partner Jill, and stepchildren Steph and Jamie.

Duties and Standards

Milestone Financial, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
    exercise care, diligence, and skill in providing you with advice
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting  financialadvicecode.govt.nz

Fees or Expenses

Your initial consultation is always free of charge.

Once we have an understanding of your situation and agree on the nature and scope of the relationship, there may be a fee for advice, this is situational dependant and will be disclosed prior to work being carried out. This may be set at a pre agreed fixed price or charged at an hourly rate as agreed by both parties, payable on receipt of invoice.

Depending on what you choose to implement there will be other on going fees or costs these will be disclosed at the time.

Material Conflicts of Interest

Milestone Financial receive commissions from the providers on whose products we give financial advice (insurers, banks and investment providers including KiwiSaver). This impacts insurance, mortgages, and certain investment products. In this case the provider will pay a commission to Milestone Financial. The amount of commission is based on the amount of the insurance premium, or mortgage, or the investment balance. Commission amounts will be disclosed prior to any business being placed.

To ensure that our financial advisers prioritise client’s interests above their own, we follow an advice process that ensures our recommendations are made based on client’s goals and circumstances. All our financial advisers undergo training around managing conflicts of interest. We undertake a compliance audit, and a review of our compliance programme biennially by a reputable compliance consultant.

Complaints Handling and Disputes Resolution

If you are not satisfied with our financial advice service, you can make a complaint by emailing admin.canterbury@milestone.co.nz calling 03 964 6082 or you can write to us at PO Box 21 323, Christchurch, 8143.

When we receive a complaint, we will follow our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it within two working days. Your adviser may be in contact with you to gather more information on the situation.
  • We aim to come to a resolution within 10 working days of receiving a complaint. If this is not possible, we will contact you within the time to advise of the new time frame.
  • Contact will be made via phone or email to let you know whether we can resolve and what we propose as the resolution.

If your adviser cannot resolve the complaint, we have an internal complaints team. You can contact them by post to Milestone Complaints Committee PO Box 21-323 Christchurch 8143. Their process is similar to the above.

If a resolution cannot be reached or you are not satisfied with the way we propose to do so, you can contact our Disputes Resolution Scheme, The Insurance and Financial Services Ombudsman (IFSO).

The IFSO provide a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven’t been able to resolve your complaint to your satisfaction. You can contact them here PO Box 10-845 Wellington 6143, on 0800 888 202, email info@ifso.nz or their website www.ifso.nz